SLA Support
Service Level Agreements (SLA)
Learn how customer service SLAs can help your support team meet and surpass buyer expectations
Service Level Agreements (SLA)
At I Gate, our Service Level Agreements (SLA) stand as a testament to the unwavering trust and commitment we uphold between service providers and our valued customers. Our industry-leading SLA is more than a promise—it’s a guarantee of reliability, security, and uninterrupted support for your critical data and systems.
Our Commitment to Your Data Protection
Our Service Level Agreements (SLA)represents a steadfast commitment to supporting and safeguarding your mission-critical data. Ensuring the protection and consistent support of your data is not just an element of our success—it’s a fundamental pillar upon which we build enduring partnerships with our clients.
Tailored Support and Management Services
I Gate offers a diverse range of support and management services tailored to suit your specific needs:
On Call DBA:
Access dedicated Database Administrators (DBAs) when you need them most, ensuring swift and expert resolution of database-related issues.
Managed Services:
Benefit from our comprehensive managed services, where we proactively monitor, maintain, and optimize your systems to ensure peak performance.
Remote DBA Services:
Seamlessly manage and troubleshoot your databases remotely, ensuring optimal performance and efficiency.
24×7 Support with Preventive Maintenance Visits:
Our round-the-clock support coupled with scheduled preventive maintenance visits ensures that your systems remain robust, secure, and operational at all times.
Reliability and Proactive Maintenance
We understand the criticality of uninterrupted operations. Our SLA not only ensures rapid response times but also emphasizes preventive measures, proactively addressing potential issues before they impact your systems, thus ensuring smooth operations and minimal disruptions.
At I Gate, our Service Level Agreements (SLA) isn’t just a commitment; it’s a guarantee of excellence, reliability, and steadfast support for your business-critical operations.
Get in touch with us today and experience the assurance of our industry-leading SLA, tailored to safeguard your systems and data while ensuring uninterrupted business continuity.
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